Free Next Day Delivery on orders over £200

Frequently Asked Questions

What is your query regarding?


Can you please send me a hard copy Catalogue?

Yes, just call our sales team on 0191 488 1112 or e-mail sales@dciron.co.uk with your name and address and we'll get one sent out to you straight away. You'll normally receive it within 2 days.


Are all your products in stock?

We are very proud on the amount of stock we keep and aim to ship all our goods from our own warehouse for next day delivery. We do not 'drop ship' orders or wait for goods to be in stock before dispatching. For custom items, we will give an estimated delivery time.

On each product page there is a stock status where you can check if an item is in stock. We keep our website updated daily. Occasionally, our stock control may be wrong so if an order is placed that we cannot fulfil, we will contact you to inform the delivery time, offer an alternative product or refund. If an alternative product is offered that is more expensive, we will sometimes offer a discount.


I can't find the product i'm looking for.

Occasionally mistakes can happen where products are missing from the website or located in the wrong place. Be sure to make use of the search box by searching for keywords or if you know the product code, enter that. If you still can't find something, just contact us and one of our advisors will guide you through the website.

If you know we do not stock an item call us on 0191 488 1112 or email sales@dciron.co.uk as we may able to source it for you.


I've seen a product cheaper, will you match it or beat it?

Our prices are very competitive and a lot of the time we will already be cheaper than competitors however we can't be cheapest on everything. Due to the nature of our products it is hard to compare similar looking products like for like. There may be a variation in quality, style, size and availability etc so we aren't always able to offer price match.

We tend to look at the whole order and can offer discounts to beat a competitor's delivered price.


Which payment methods do you accept?

For online orders, we only accept credit or debit card. We also accept posted cheques, bank transfers when placed over the phone or cash at our trade counter or for local deliveries.


How do I know if my payment has been successful?

You will receive a confirmation message on your screen along with your order number. You will also receive an e-mail with the order confirmation.

If you are unsure a payment has completed, call us on 0191 488 1112.


When will I receive my item?

All our orders are sent on a next day delivery with deliveries on Mon-Fri. Please see our delivery page for full details.


Can I change or cancel my order?

Changes can be made to orders before 3pm by calling us on 0191 488 1112. If extra payment is needed, we will create a new order.

Orders can be cancelled up until the order is dispatched. If the order has already been dispatched, you will need to pay the cost to return the goods.


Can I collect my order?

You can collect your order in person from our warehouse during our trading hours. Just let us know so we can have it ready for you. There is a selection at checkout where you can 'Collect from Trade Counter'.

If you would like your own carrier to collect, there is a minimum order of £150. For non UK Mainland and highlands delivery there is no restriction. Let us know the expected date of collection any details required.


Is your website secure?

Our website is protected by Geotrust 256 bit SSL technology meaning that all your secure data can not be intercepted by anyone. See the Geotrust Icon at the bottom of the website. Our payments are processed by Stripe which is the most popular and trusted brand for online payments in the world. Card details are never stored online and can never be seen by anyone except you.