Free Next Day Delivery on orders over £200 to most of UK

COVID-19 Service Update

Updated 3 September 2020

Quick Status Overview

Call Centre Open as Usual. We are receiving an increase in demand for calls but are answering the vast majority as normal. Please consider e-mailing for customer service queries. 
Trade Counter Closed
Collections Open with distancing procedures
National Deliveries Most orders being dispatched for next day delivery but we are unable to advise a cut off order time. 
DC Iron Van Deliveries We are offering a limited local delivery service where it is cost effective and safe for our driver to deliver. 

This page is the best place to find out the latest updated position with regards to our company in the present day situation over Covid-19.

The COVID-19 global crisis is affecting us all. Our first priority is to maintain public health in-line with Government advice, while aiming to continue serving our customers and help them to get their jobs done. Where it is safe to do so, we are keeping our warehouse open - colleagues and customers should follow government guidelines and not come in to facility if they are experiencing symptoms of COVID- 19. Please visit NHS 111 for more information. We recommend where possible to use our online shop , this way you can browse safely on your own device and place orders safely and have them delivered. Orders can also be placed over the telephone as normal and arranged for delivery via national couriers.

So far we have helped contractors by supplying: 

  • Roof edge protection for the QE Hospital in Gateshead.
  • Handrail components for patient's homes after being discharged from hospitals.
  • Key clamp framework to fit out vehicles to transport bodies. 

Warehouse & Office

At present we are able to offer orders over the phone and online for delivery via national couriers. We can handle all customer service queries via telephone or e-mail or WhatsApp. Some staff are working from home where possible. Where they are unable to do so, we have sufficient space in our premises to meet distancing guidelines and we have implemented a number of procedures to keep colleagues safe following Government guidelines. 

If you already have an order out for delivery but you have since closed or unable to receive delivery, please advise us as soon as possible we can pass this information to the courier and have goods returned. 

National Deliveries

Update 03/07/2020 - We are experienceing a high demand for our products, and our staff are working overtime to keep up with the demand. We are still dispatching the majority of orders for next day delivery but are unable to advise a suitable order cut off time. 

Deliveries are not required to be signed and are authorised by the driver for contactless delivery. Please ensure any damages or discrepancies are reported to the driver. 

DX and DPD are experiencing some delays due to record levels of demand. The majority are being delivered within 24 hours however, please anticipate 48-72 hours on some deliveries. We can only send bulky products such as lengths of bar and panels via DX.  Deliveries will be completed, but we cannot currently guarantee our next day delivery service and are monitoring the situation and advice that is being given to us by our carriers. This information will be updated here should any major changes happen. In order to keep you updated with your delivery progress, please ensure we have your mobile number, email address and that the information we have for you on our system is correct.

Please consider emailing about customer service queries as our call centre is currently receiving a high volume of calls partiuclarly around chasing deliveries. We are responding to e-mails typically within a couple of hours during the working day. 

Local Deliveries

We are currently offering a limited local delivery service where it is cost effective and safe for us to do so. We no longer offer discounted delivery prices and you will be charged according to our national next day delivery prices. 

Trade Counter Sales/Collections

As from Tuesday 24th March, the trade counter (In Swalwell, Newcastle upon Tyne) will be closed to customers and the general public to safeguard our staff and to minimise any unnecessary contact with each other. The trade counter will remain closed for the forseeable future as we would be unable to manage the procedures that we would be required to put in place. 

From 11 May, we are operating a limited collection service with social distancing measures in place. All orders must be placed in advance over the phone. You must call the office upon arrival and please follow the instructions the sales advisor gives you where to collect goods. 

Stock & Service

We have very large stockholdings and are able to continue offering our same great service. Even if there is disruption in the supply chain, we will have stocks to cover the vast majority of our range for at least 12 months. 

If you have any queries, you can contact us during our normal working hours.