Shipping policy

FREE Next Business Day Delivery on orders over £300 ex VAT to most of the UK. 

Orders received before 2pm Monday - Friday will be dispatched the same day.

 

Order values and delivery charges are ex. VAT.

Order Value Under £300
£300+
Next Business Day £9.95 FREE
Before 10.30am £34.95 £34.95
Before 12pm £19.95 £19.95
Saturday £34.95 £34.95
Prices above are for Mainland England, Wales, and most of Scotland. Additional surcharges may apply for larger and bulky orders that require more than 1 pallet space, please contact us for a price. Areas listed below are not eligible for next day delivery, before 1pm or any delivery offers. Delivery services are an expected time and are not guaranteed. 

Scottish Highlands (2-3 day service)*
(AB36-38, AB55-56, FK17-21, IV, KW1-14, PA21-40, PH19-26, PH30-41, PH49-50) 

 

- £20 per parcel, then £10 per additional parcel

- £60 per pallet

Isle of Wight (PO30-41) 2 Day
- £10 Surcharge for bulky orders. 
- £60 per pallet
Northern Ireland  (BT) 2 Day
- £20 for first parcel, then £10 per additional parcel.
- Bulky orders £40 for the first 20kg then £10 per 20kg
- £80 per pallet
Aberdeenshire, Dundee, Perth & Kinross (AB, DD, PH1-16) 1-2 Day
- £10 Surcharge for bulky orders. 
- £60 per pallet
Offshore (ZE, HS, KW15-17, TR21-25), Isle of Man (IM), Channel Islands. 2-5 day
- £20 per parcel, then £10 per additional parcel. 
- Bulky orders £50 for the first 20kg then £10 per 20kg
- £100 per pallet
- £150 per pallet for ZE and HS post codes

Bulky Orders

Bulky orders are defined as orders containing products over 1m or they cannot be packed into a standard carton. 

Orders taking up more than 1 pallet space may be subject to additional surcharges depending on delivery location. This usually starts at £40. 

Surcharges may not be able to be calculated at the checkout, so we will contact you advising of the additional charges. You can cancel the order if you do not wish to pay the surcharges. 

Other delivery terms and info

Next business day deliveries are made Monday - Friday. We are closed on bank holidays in England and no orders will be dispatched or delivered on this day.

We currently use DPD, DX Freight, The Pallet Network and Pall-ex network for deliveries. 

Delivery charges are based on product list prices and we may charge additional rates for orders containing clearance products, customer contract pricing and bespoke discounting. 

All delivery services are non guaranteed and are described as an expected delivery date, but average around a 97% successful delivery rate. Due to reasons beyond our control such as weather, road closures or other operational delays, we cannot offer compensation for deliveries to customers that do not arrive as per the described service. In the event that goods will arrive later than required, you can reject the delivery and the goods will be returned to us for a full refund. 

We highly recommended not booking any trades until the goods are in your possession and have been checked. We cannot offer any compensation against lost labour or other charges for delayed deliveries. 

Premium Service Terms

Premium services offered as before 12pm or 10.30am are not guaranteed but achieve a high successful delivery rate. For deliveries that do not achieve the premium delivery time, we can only offer refunds of the difference between the premium service and the standard next day delivery charge. Excludes attempted deliveries at the correct address. 

The following postcodes are not eligible for premium services but can still be delivered next day: DD1-11, G63, G83-G90, KY8-10, KY14-16, KW15-17, FK16, PH1-14. Other Scottish post codes and Cornwall/Devon are an extra hour to the advertised service. 

International

We are able to deliver internationally, just contact us with what you require and we will send a price back at cost. You are also welcome to arrange your own collection from us.